Frequently Asked Questions
Everything you need to know about shopping with us. Can't find your answer? Reach out and we'll be happy to help.
Orders are processed within 1–3 business days. Once shipped, most orders arrive within 5–8 business days, depending on your location. You'll receive a tracking number via email as soon as your order ships.
Yes! We offer free standard shipping on all orders over $85. Orders below that threshold have a flat shipping rate calculated at checkout.
Absolutely. As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.
Currently we ship within the United States. We're working on expanding our shipping options — sign up for The Hostess Letter to be the first to know when international shipping becomes available.
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Please reach out through our Contact page to start a return.
To exchange an item, simply contact us with your order number and the item you'd like to exchange. We'll guide you through the process and get your replacement on its way as quickly as possible.
Final sale items are not eligible for return or exchange. This will always be noted clearly on the product page before checkout.
We're so sorry if that happens! Please contact us within 7 days of delivery with a photo of the item and we'll make it right with a replacement or refund.
Care instructions vary by product and are listed in the "Details & Care" section on each product page. Many of our ceramic and porcelain pieces are hand-wash only to preserve their finish.
Many of our pieces are handmade or hand-finished by small makers we've carefully selected for their craftsmanship. Because of this, slight variations in color, texture, or shape are part of what makes each piece special.
Select items offer custom branding options, like personalized engraving. Look for the note on the product page, or reach out to us directly to ask about a specific item.
We do our best to photograph every item true to color and detail. Because many pieces are handmade, slight natural variation should be expected — we think that's part of the charm.
We're working on adding gift wrapping as a checkout option soon! In the meantime, many of our Hostess Gifts & Wrap collection pieces arrive beautifully packaged and ready to give.
Yes! Gift cards are available in a range of amounts and never expire. They make a lovely gift for the host or hostess in your life.
We do! Please reach out through our Contact page with "Wholesale Inquiry" selected and a member of our team will follow up with details.
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